Alarms play at max volume
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Most likely, your Backup alarm went off after your regular alarm failed tp wake you up. T Backup alarm is triggered when there is no interaction (no snooze, no dismiss) for more than 20 minutes.
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Make sure you are using a loud enough volume in the system settings. If you are using a current system volume, you risk the volume won’t be suitable for you when the alarm starts. Any app can change this volume.
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Enable Gentle Volume in Settings → Alarms → Gentle wake up → Gentle volume
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Try vibrations (Settings → Alarms → → Gentle wake up → Vibrate).
Send us your log using Left ☰ menu → Support → Report a bug.
Tags: alarm, backup, volume